Injection molding after-sales service: Universe Plastics
author: Universe plastic
2024-04-18
The after-sales service of Dongguan Universe Plastic Co., Ltd. includes product quality assurance, technical support, customer service, etc. Customers should contact us promptly when they discover problems. We will respond within 24 hours and provide corresponding after-sales service.
To ensure that consumers have a satisfactory service experience, we promise to provide the following after-sales service guarantees:
Purchase mold + injection molding, after-sales service items:
1. Provide mold storage services free of charge.
2. Injection molds provide lifetime warranty.
3. If there are quality problems with injection molded products after receipt, they will be replaced free of charge.
Purchase injection mold, after-sales service items:
1. Warranty service: Warranty service is provided within the warranty period signed in the purchase contract, and parts are replaced or remanufactured free of charge.
2. Technical support: After delivery, engineers will provide one-on-one guidance to customers on the use of injection molding, daily maintenance and technical consultation.
3. Troubleshooting: If there is a problem with the mold during use, we provide troubleshooting services to quickly find out the cause and solve it.
4. Spare parts supply: Provide spare parts processing for molds. After customers damage the molds, they can quickly replace them and resume production.
5. Customer feedback: Improve the design and manufacturing of molds based on customer feedback to improve product quality and service levels.
Purchase injection molding, after-sales service items:
1. Production guarantee: All delivered products comply with national standards and contract requirements, and product information parameters and instructions for use are provided.
2. Quality Assurance: If there are quality problems with plastic products after receipt, they will be replaced with new ones free of charge.
3. Regular maintenance: Regularly clean customer molds, lubricate and maintain moving parts, and maintain surface rust prevention. Keep it in good working order and extend its service life.
4. Wear repair: After inspecting the mold production, check whether there is wear or damage, and we will negotiate with the customer to repair or replace parts.
5. Customer feedback: Continuously improve services and products based on customer feedback.
After-sales period
If consumers find quality problems with the goods after receiving them, they can still negotiate for resolution even if it takes more than 7 days.
After-sales fees
If there are quality problems with the product, the after-sales fees incurred when returning the product will be handled through negotiation.
Injection molding problem: improving plastic gloss
Plastic manufacturing process: automated injection molding
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